Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days, with estimated total delivery of 4–7 business days. You receive tracking as soon as your order ships.

Where do you ship?

We currently ship within the United States.

How do I track my order?

Once your order ships, we email you a tracking number. You can also use our Track Your Order page. Please allow up to 48 hours after dispatch for tracking to activate.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal. All prices are in US Dollars (USD).

What is your return policy?

You can return an item by mail within 30 days of delivery, with no restocking fee. Faulty or incorrect items ship back free; for change-of-mind returns, the customer covers return postage. See our Return & Refund Policy.

My item arrived damaged. What should I do?

Contact us within 30 days at support@marnetica.com with photos of the item and packaging, and we’ll arrange a replacement or full refund at no cost to you.

How long do refunds take?

After we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to display it.

Can I change or cancel my order?

Contact us as soon as possible. If your order hasn’t shipped, we’ll change or cancel it. If it has shipped, our standard return process applies.

How can I contact you?

Email support@marnetica.com or call +30 698 772 7885, Monday–Friday 9:00 AM – 5:00 PM. Phone is our preferred contact method.