Return & Refund Policy

Last updated: 20 July 2026

We want you to be satisfied with your purchase. If you are not, this policy explains how to return an item by mail and receive a refund. This policy is offered in addition to your statutory consumer rights.

Return Window

You may request a return within 30 days of the delivery date. There is no restocking fee.

Return Method

Returns are handled by mail. After your return is approved, we will provide the return address and instructions. Please do not send any item back before contacting us and receiving approval.

Condition of Returned Items

To be eligible for a return, items must be:

• Unused and in the same condition in which you received them;
• In the original packaging with all tags, accessories, and included parts;
• Accompanied by proof of purchase or order number.

Items that are used, damaged by the customer, or missing parts may not qualify for a full refund.

How to Start a Return

1. Email support@marnetica.com with your order number and reason for return.
2. We will review your request and reply with return instructions and the return address.
3. Ship the item back using a trackable method and share the tracking number with us.

Return Shipping Costs

• Faulty, damaged, or incorrect items: we cover return shipping. We will provide a prepaid label or reimburse your return postage.
• Change of mind or other reasons: the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, additional time may pass before the refund appears on your statement.

Damaged or Defective on Arrival

If your item arrives damaged or defective, contact us within 30 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including any return shipping, at no cost to you.

Non-Returnable Items

Certain items may be non-returnable for hygiene, safety, or final-sale reasons. Any such exceptions are clearly noted on the product page.

Order Cancellations

To cancel an order, contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. If it has already shipped, our standard return process applies.

Your Statutory Rights

This policy does not affect any statutory rights you may have as a consumer under applicable law.

Contact

Marnetica
Email: support@marnetica.com
Phone: +30 698 772 7885