Shipping Policy
Shipping Policy
Last updated: 20 July 2026
This Shipping Policy explains how and when Marnetica processes and delivers orders. All timeframes are estimates in business days (Monday–Friday, excluding public holidays).
Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. You will receive an order confirmation email when your order is placed, and a separate shipping confirmation with tracking once your order is dispatched.
Delivery Time
Estimated total delivery time is 4–7 business days from the date of order, including processing. Total time is therefore processing time plus transit time. Delivery estimates may vary based on destination, carrier performance, customs clearance, and periods of high demand.
| Stage | Estimated Time |
|---|---|
| Order processing | 1–3 business days |
| Transit / delivery | 3–5 business days |
| Total | 4–7 business days |
Shipping Costs
Shipping costs, where applicable, are calculated and displayed at checkout before payment, based on your delivery location and the items in your order. Any promotional free-shipping offers will be shown at checkout.
Shipping Destinations
We currently ship to the United States. If your address is not accepted at checkout, we are unable to deliver to that location at this time.
Order Tracking
Once your order ships, we email you a tracking number. You can track your order at any time on our Track Your Order page. Please allow up to 48 hours after dispatch for tracking information to become active.
Delayed, Lost, or Undelivered Orders
If your order is significantly delayed or has not arrived within the estimated window, contact us at support@marnetica.com and we will investigate with the carrier and keep you updated until it is resolved.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 30 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund in line with our Return & Refund Policy.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will do our best to correct it before dispatch.
Contact
Marnetica
131 New Madison Ave, New York, NY, United States
Email: support@marnetica.com
Phone: +30 698 772 7885